Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for printed marketing materials. The representative will also explain how to use account features and solve customer application and Internet problems. The customer service representative will receive, document and resolve customer complaints.
Other Essential Skills: